Here are the results of the 2009 Alberta New-Home Builder Customer Satisfaction StudySM:
Conducted in the province of Alberta by J.D. Power and Associates, the 2009 Alberta New-Home Builder Customer Satisfaction StudySM measures new-home buyer satisfaction throughout the entire purchase and early ownership experience among builders who are members of The Alberta New Home Warranty Program. In the study, buyers are asked to evaluate their builder in eight factors. In order of importance, they are: home readiness; service/warranty staff; sales process/staff; construction/site team; workmanship/materials; price/value; physical design; and design process.
The surveys are tabulated by J.D. Power and Associates and they assign Power Circle Ratings based on the feedback from homebuyers.
Power Circles are available for builders who had enough responses on their Study surveys. View a list of those that have customer satisfaction results below:
The 2009 Alberta Single-Family New-Home Builder Customer Satisfaction Study is based on responses from 6,580 buyers within the Province of Alberta who purchased newly built single-family and multi-family homes. The study was fielded from July 2008 to July 2009. For more information about J.D. Power and Associates visit their Consumer Centre at www.jdpower.com/ca.
“We are delighted to publish Power Circle Indicators for 185 builder members in Alberta - an increase of nearly 50% compared to last year. This voice of homeowner feedback is a valuable independent source of information to help new home buyers make an informed decision on one of the most significant financial investments of their lifetime,” said Marc Thibault, real estate practice leader at the Canadian office of J.D. Power and Associates.