When you take possession of your new home, warranty protection starts. For the first year after you take possession, defects in workmanship, materials or structural failure which become apparent are warranted by your builder and the Program. For a better understanding of what is included in your warranty coverage please consult your Warranty Certificate Terms and Conditions (see sample below).

To gauge what would be considered a defect please consult the Program's Workmanship and Materials Guide here. This will provide you with a guideline of industry acceptable standards for Workmanship and Material. This guide is used by the Program's inspectors to complete investigations and prepare Conciliation reports.

One year after you take possession, the Structural Integrity warranty covers repairs relating to major structural defects for the next four years (or nine years when extended major structural defects coverage is purchased at the time of possession).

Your Warranty Certificate outlines the rights and responsibilities among the purchaser, the Builder Member and the Program as well as the procedures for resolving any disputes through mediation, conciliation or arbitration. To view the Warranty Certificate, select one of the links below.

Single Family Warranty Certificate

Single Family Warranty Certificate Terms & Conditions

Condominium Warranty Certificate

Condominium Warranty Certificate Terms and Conditions

Condominium Common Property Warranty Certificate

Condominium Common Property Warranty Certificate Terms and Conditions

The following document, also listed in the FAQ section, provides additional information. Builder’s first year warranty

To learn about Dispute Resolution, click here.